How do you know if your SIM has been swapped? Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). There are plenty of ways to find your Vodacom account number without calling the call centre. Do not restart, switch your device off. Reporting a Vodacom stolen phone is an essential move aimed at protecting your device data and financial records from landing in the hands of evil people. Chat to an advisor. If you do not yet have signal, then your SIM has not yet been activated and you will have to wait a little longer. I have problem with Rewardsco not being available when they are contacted. Select the option to use your old cellphone number. Confirm and activate . Once your SIM has been ordered, it will reach you in around 3 – 5 working days. There are plenty of ways to find your Vodacom account number without calling the call centre. The same goes if someone calls you up, telling you to ignore an SMS about a pending SIM swap request. To order a replacement SIM, chat to an adviser. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. Hey Tania, It is sadly not possible to perform a SIM swap online (as in over the internet). If you lose your phone with your Vodacom SIM card and the phone number is not active, the number will eventually be deleted. Site links. I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. Telkom sim swap requires one to visit the nearest branch with ID and ... have at least some money with you. I spoke to Clement and Eugene at the call centre. From the home screen, click on the menu at top left, and select My Account. Simply buy a new Prepaid starter pack and register it for RICA at the store. Yes he meant to say INACTIVE SIM. Dial 136 from the new SIM. There are many reasons you might need a new SIM card. Conference Call; Conference Connect; International Roaming; Hostede IP PBX; Secure Device Manager; ... How can I do a Contract SIM swap? Keep track by checking your balance using one of these convenient methods. Enter the phone number you want to move to your new SIM. HI, Data sim card received, called 0821945 a week ago to activate, advised it will take 24 to 48 hours, , called back 2days was told give it another 24 to 48 hours, it is now 6days later still not active. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. A soft lock of your SIM card results in only outgoing calls being barred, while still allowing incoming calls. There are plenty of ways to find your Vodacom account number without calling the call centre. How do I see my SMS messages without the SIM ? I went in to a Vodacom shop in the Eikestad Mall in Stellenbosch where I was assisted by a very helpful gentleman who tried to sort out my problem. In person: Vodacom Customer Care. Don’t ignore it! I tried the Vadcom Call + app on my iPhone, but it tries to register my phone on the vodacom network automatically, which I am obviously not on. Vodacom is a great network, so you may be looking to move. We test out the Alcatel One Touch 2004C. Also read our article on how to port from MTN to Vodacom. Quick tips on how to clean your phone or tablet. Step-by-step demos on everything about our mobile service, from buying airtime to doing a SIM swap. You should note that you may incur a SIM-card activation fee at the shop. And when are certain allocations available to use? Simply buy a new Prepaid starter pack and register it for RICA at the store. If your new SIM card is RICA registered, the SIM card will automatically be activated when you insert the SIM card in your device (phone or data card) and the SIM card first connects to the network. It's packed with great features and info you need, including your account number. Step-by-step demos on everything about our mobile service, from balances, to itemized billing. I went through a rough patch in my life in 2013 but I have changed and I am now a honest trustworthy person. Then they ask the provider to activate a new SIM card connected to your phone number on a new phone — a phone they own. It can take up to 24 hours before your new SIM to be activated. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards If you’re the target of a SIM swap scam. Find a store . Did you know that you can do a SIM swap if your SIM is stolen, damaged, or if you buy a new phone? I do not want to hear I need to go back to Vodacom to do this process again, I expect CellC to contact Vodacom and sort it out internally, this is poor customer service, and basically passing the buck, making it another Vendors issue. The consultant just asked me for the sims … There are more than 2 000 Vodacom customer care representatives across the country. Rate Article. To perform a SIM swap over the phone, Purchase a new Cellc SIM, but do not RICA it 4.3 Subject to these terms and conditions, Vodacom shall activate the SIM card and maintain the availability of the Services to you whilst your SIM Card … TOBi may not be able to help you with everything and can get a human to call you back or connect you to a live agent at any point. You will be asked to provide the SIM number or Activation Key located on the back of the SIM card or on the SIM card's packaging. How to do a Prepaid SIM swap Buy a new Prepaid starter pack and register it for RICA. If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. This is by either receiving a call or making a call. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. RICA, short for the Regulation of Interception of Communications and Provision of Communication-Related Information Act, is a process whereby every single sim-card in the country is registered with a user’s personal details such as living-address, and ID … To activate a Vodafone SIM card, first, go to the Vodafone activation website for your area and choose either the pay-as-you-go option or monthly plan option depending on what kind of service plan you have for your account. Join SA's leading network today with one of our competitive packages. Get a Vodacom SIM . I can log in to www.vodacom.co.za , but alas, no functionality for seeing SMS messages. Follow the on-screen prompts. Count to 5 and then restart the device. Call us on: 0841747442. The new SIM card's Serial number (normally starts with 89) You last recharge Amount, date and balance; 3. Go to http://www.vodacom.mobi./mobile/main/howtogetsimswop for more information. The MyVodacom app. Join SA's leading network today with one of our competitive packages. Call 114 to have your M-Pesa account suspended. Yes No. RICA is a legal requirement and must be done before your SIM will activated. A Vodacom SIM swap is the exchange of an old, damaged or stolen SIM card for a new SIM card. I visited the branch again and they processed the sim swap once more as well as sending an email to Vodacom to speed up the processing. 4.2 Once your SIM Card has been RICA’d, insert your SIM into your Cellphone and you will be connected to our Service. Popular ... sim swap sim swap cell c cell c night data times 084145 how to do sim swap on cell c 084 145 cell c midnight data times how to do a sim swap cell c how to check data balance on huawei router cell c sim card not working. Vodacom is a great network, so you may be looking to move. Why did I receive an SMS saying that I should cancel my SIM swap request? and this phone came with a sim card in it, i called Vodacom Customer care to do sim-swap. There are many reasons you might need a new SIM card. So how do scammers pull off a SIM card swap like this? 10.1 Vodacom may from time to time, by giving you advance notice where reasonably practicable and dependent on the circumstances, suspend the Services or disconnect your Cellphone Number from the Network for a period to be determined by Vodacom, in any one of the following circumstances - That’s how to keep your Vodacom number hidden while making calls. Click here to find out what you need to know. Contact your cellular service provider immediately to take back control of your phone number. SIM Swap Through a Third Party Where you are unavailable, an authorized representative can complete the SIM swap on your behalf. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. Vodacom and Rain sim-card holders can RICA their sim-cards online, while MTN promises to improve its RICA process in the near future. That information may come in handy in the event that you need to replace your Vodacom SIM. They make promises to forward details of a contract which never happens. Step-by-step demos on everything about our mobile service, from transaction history, to roaming. Do not restart, switch your device off. 10. Worried that you're running out of data? Not sure if this is the right threat to post it, but want to share my experience I had when I had to go do a Sim swap at a Vodacom shop in Northgate Mall last … Vodacom - Conversion to contract & sim swap without consent | #175057. Have a look at this helpful guide for all you need to know. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * They may call your cell phone service provider and say your phone was lost or damaged. • To start the SIM swap process, select the option to use your previous cellphone number. Helping yourself has never been easier with Vodacom. If you do use MFA, keep in mind that text message verification may not stop a SIM card swap. You need a Vodacom prepaid that has been RICA-registered to start the process. Reply. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. … SIM swap fraud: How to prevent your phone number from being stolen. I can't emphasize this enough -- do not wait to call. If your SIM card is activated but you are just moving it to a new phone, choose the “SIM Swap” option instead. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. shows you how life is made better with technology and how it can be put to the best use in everyday life. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. The MyVodacom app is your go-to place for all things Vodacom. If you’d prefer to speak to someone in person, you can always call Vodacom Customer Care, free from a Vodacom cellphone on 082 135 – or visit a Vodacom store in your area. I am Dick van der Spuy. Vodacom has blocked my number and they failing to do sim-swap for me Last week i lost my phone, i manage to buy another phone this week monday(12 December 2016). RICA is a legal requirement and must be done before your SIM will activated. In the 18th of March 2018, i called vodacom customer care to do a sim swap as i got a new phone that uses nano sim. Vodacom Now! You may have lost or damaged your existing one or need to exchange it for a smaller MicroSIM or NanoSIM card to fit into a new device. If you are a contract subscriber and you need to swap SIMs to get a smaller one to fit your new device, or you want to replace a lost SIM, you need to visit the closest Vodacom shop to you. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Note that you will need to call customer services to release your account to enable you activate properly. This basic feature phone is designed with senior citizens in mind. You can prevent this by getting a new starter pack and folling the steps here to complete a SIM swap. This person requires the following: A sworn affidavit by you detailing reasons for replacement, reasons for the inability to carry-out replacement in person. A simple request for a sim swap on my vodacom number turned into a nightmares. If it's been over 24 hours and you've not received a confirmation, chat to us online. Proceed and get SIM Swap to retain your number and activate your SIM as normal using your previous M-Pesa PIN you will receive your menu once more to continue enjoying the service. • Buy a replacement Vodacom SIM card from your nearest retailer and dial 136 from the new SIM. Whoever stole your phone will not have access to your M-Pesa account. ... SIM Swap . Count to 5 and then restart the device. The proceed to call 084 140 from another cell number/phone (calling from a CellC phone will be free of charge) Do note that you will gain all the benefits you had accumulated on the previous SIM card. HELP ? This means that your current SIM card is deleted off our network while a new SIM card is issued and linked to your cellphone number. While your kids are at home, this fantastic programme will ensure your youngsters stay educated in the absence of a physical classroom. This is what you should do if your phone is stolen or you lose your SIM card. That's the same with Vodacom - you get a new number after you RICA, but you can do a Vodacom SIM swap within 24 hours of inserting the SIM card in your phone. A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. Vodacom authorise a Sim swap on my mane.... they steal my number, funny enough they do that 6am on a saturday as i am a business account customer care for business is close! Also read our article on how to port from MTN to Vodacom. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. SMS us your new SIM number . O ... Good day I just wanted to know my balance. Locked out of your phone? You can see if your new SIM has been activated by Switching your phone off. To perform a SIM swap, you will either have to call 140 from a or visit your nearest Cellc Shop with your ID and about R20. Was this helpful? Yes No. (as they work so hard and they deserve a rest...) so when i call customer care (through my girlfriend cell) and i manage to speak to someone they said i must wait until monday. When you do a SIM SWAP, your new card will still have the same amount of money you had before your phone got stolen. Use the old SIM (Could be Vodacom, Telkom Or Cell C SIM) and SMS ... Hi Given, you will have to make a sim swap first before you can port to MTN. I've been a loyal customer for so many years but the treatment I received on Friday and yesterday makes me regret staying with this network provider. If it's quicker, you can also get your new SIM in a Vodafone store. Get cellphone & data contracts, plus Prepaid & Top Up deals. I can log in to www.vodacom.co.za, but alas, no functionality for seeing SMS messages. If you’re concerned about SIM card swapping, use an authentication app or a security key. Went into vodacom 4u kollonade to do sim swap then they inform me they dont have sim cards,then went to vodashop in Kolonade Montana ,they also informed me that they out of sim cards,then bought a sim card at game Kollonade and went back to vodacom to inform sim swap which they informed me that the system is off line and I must come back later. Before you sound the alarms and go into complete panic take a minute to 'Keep calm and find your PUK'. The My Vodacom App is an awesome tool for checking your bill, buying bundles and tracking your usage, but what do the different parts of your bill mean? And i have a micro sim, the agent advised it will take 24 hrs to complete. Request a new SIM via ClientZone Log into ClientZone.. Click on Mobile to open the Afrihost Mobile panel.. Country: South Africa   Region: All Country   City: Customer Care. It can take up to 24 hours before your new SIM to be activated. Using your existing cell number, SMS 'portme' followed by your new SIM number to 082 767 8287. Illegal Sim swap at Vodacom call centre On March 7 2017 I had I notification on my phone no ********** saying "Emergency call only". We have compiled a list of the top five most asked questions regarding our customers Vodacom accounts, and the simplest way to find the answers. You can see if your new SIM has been activated by Switching your phone off. Select the cellphone number that you want to do the SIM Swap on and click on the SIM Swap button.. Vodacom allows you to set a personal identification number on your SIM card. Dial 100 from the new SIM and select the option to use your old cellphone number. I spoke to Clement and Eugene at the call centre. 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